Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free return and refund process.
At Sum N Substance, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Returns & Refund policy below:
Returns
Products can be returned within 2 days of delivery only in the case of any damage or defect.
The product must be unused, unopened, and in its original packaging.
To initiate a return, contact our customer care at care@sumnsubstance.com or +91 98738 90047 with your order details.
Return shipping costs may apply unless the product is defective or damaged.
Refunds
Once the returned product is received and inspected, we will notify you of the refund approval status.
Approved refunds will be processed to the original payment method within 7-10 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
Certain products like opened cosmetics or personal care items cannot be returned due to hygiene reasons.
For any questions regarding returns or refunds, please contact us using the details below.
Contact Us
Have questions about returns or refunds? We're here to help!